At West Yorkshire Artificial Lawns, we thrive on achieving 100% customer satisfaction, which we aim for each time. This is the driving force behind our company, providing the best customer service we can and being the No.1 artificial grass installers in Yorkshire. All our customers return to us time and time again and recommend our company to friends and family who are considering an artificial lawn installation. Our customer satisfaction is also proven through the fantastic customer feedback which we receive daily from domestic and commercial projects.

We understand that stepping into the world of artificial grass can be a daunting experience due to the vast amount of companies and types of grass out there. Therefore, the quality of customer service we offer is top of the list for our company values. Our friendly and helpful staff are here to help guide our customers through the process from the initial enquiry, to the aftercare stage, our aim is to provide a hassle-free customer experience unlike any other company. Building a relationship with our customers is extremely important to us, as we believe the customer should trust that our company will complete their installation to the highest standard and to an efficient time scale. We work closely with the customer from the initial site survey up to the installation stage and beyond, ensuring the customer is always kept up to date with what is going on and that they are happy with everything.

Our staff are all in house trained to a professional standard, ensuring every team member has the has the most up to date knowledge and training on artificial grass and our company values. From the initial enquiry with our company our customers will deal with an artificial grass expert who will direct the customer to the right person to deal with your enquiry whether it’s to arrange a site survey or for some general information on our services. Our surveyors are fully qualified and have undertaken professional training, ensuring they understand each aspect of artificial grass installations so that they can answer any questions and explain each detail to you. Making the artificial grass install experience much simpler and hassle free. Our installation teams are in house trained by professionals who have been in the artificial grass industry for over 20 years. They are taught the do’s and don’ts of artificial grass installations and only install artificial grass to the highest standard once fully trained.

Once the installation is complete, we do not leave our customers behind. We offer a 10-year warranty on our products alongside our 7-year installation warranty, giving the customer peace of mind that if anything went wrong, we would rectify this as part of our remedial service. As artificial grass does require low maintenance, we also offer an annual maintenance service, sending out our professional maintenance team to undertake the required maintenance for artificial lawns. Providing an aftercare service is unique to our company and is rare amongst artificial grass installation companies. This is our way of providing a better service to our customers and making sure our artificial lawn installations look great for many years to come.

Look at just some of the customer testimonials we have received below and find out for yourself just what our customers think of us.